29 Nov
I’ve noticed that it’s really popular to say “we’re currently experiencing a higher than normal call volume” before a company drops you on hold.
I’ve called into many different tech support lines for various reasons and I seem to get this more often than not. Recent offenders include Rogers, Apple and CIBC.
What’s the deal? When I [...]
Posted in IVR Hell, techsupport by: gary.richardson
1 Comment
27 Nov
When Sysadmin Magazine closed their doors, they decided to send out their complete publication on CD to all the subscribers.
Mine arrived today. It’s pretty neat. The first issue was May/June 1992. I was 11. Some of these ancient articles are awesome looking. A Community-Style Overnight Job Spooler starts off with:
For a small business [...]
Posted in magazine, sysadmin by: gary.richardson
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27 Nov
I’m not so worried about it myself, but I’ve integrated some EC2 monitoring into my Nagios system. I’m going to keep an eye on it for a while. I’d like to see how reliable it is. In the few months that I’ve been running EC2’s, I haven’t had one crash (but the most uptime I’ve [...]
Posted in amazon, ec2, nagios by: gary.richardson
No Comments
26 Nov
This is exciting. The new Futurama movie comes out tomorrow. That’s right — Futurama is back from the dead. With any luck, this will lead to full seasons of the show.
I hope I can hold off till xmas.
Posted in futurama by: gary.richardson
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23 Nov
I’ve been thinking about my problem with confluence calendars from yesterday.
A cool way to implement this would be to use labels. If you wanted a page to show up in a calendar, you would label it with YYYYMMDD.
When the calendar rendered, it would search for all pages tagged with the label for each day and [...]
Posted in confluence, wiki by: gary.richardson
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22 Nov
When I first used confluence, I thought it was slow and obtrusive. I thought it had no where near the feature set of TWiki. I didn’t know how to do a lot of the things I do in TWiki and WYSIWYG is never as powerful as markup (at least for how I use it).
Then getting [...]
Posted in confluence, twiki, wiki by: gary.richardson
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21 Nov
Niclas at Aspiring Sysadmin has an article about using checklists. It’s solid advice. I typically call them procedures instead of checklists, but it amounts to the same thing.
I’d just like to add that Wiki’s are the perfect tool for creating procedures and checklists.
First, I find it a lot easier to search and find things on [...]
Posted in checklists, sysadmin, sysadmin practices, twiki, wiki by: gary.richardson
1 Comment
20 Nov
It’s been almost a week now since I did the Archive and Install, and my laptop is far more stable. I haven’t had any crashes and my VPN works fine.
I have noticed that the dock animation is now choppy. I also had to re-install the Cisco VPN client and Parallels, but those are minor issues.
All [...]
Posted in mac, osx by: gary.richardson
No Comments
20 Nov
This is a pet peeve of mine. I go through extra effort to make sure all the printers we buy support double sided printing. When I see people not double siding, I cry a little for the environment.
This morning, somebody had printed out about 200 pages of powerpoint presentations. That was the last straw, so [...]
Posted in al gore, environment, gliffy by: gary.richardson
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19 Nov
I just noticed this. I’m using 1248MB of a possible 5061. That’s 24%. I really should keep track of how much mail I have — I think I’m keeping pace or exceeding Google’s.
Posted in gmail, google by: gary.richardson
No Comments