http://www.cultofgary.com/2007/11/29/were-currently-experiencing-a-higher-than-normal-call-volumes/ A System Administrator's Blog Sun, 25 Apr 2010 18:35:41 -0400 http://wordpress.org/?v=2.8.4 hourly 1 http://www.cultofgary.com/2007/11/29/were-currently-experiencing-a-higher-than-normal-call-volumes/comment-page-1/#comment-12 Dennis Wed, 19 Dec 2007 16:12:00 +0000 http://www.cultofgary.com/2007/11/29/were-currently-experiencing-a-higher-than-normal-call-volumes/#comment-12 Boy do I agree on this one. Our government makes lots of stupid laws and puts its nose where it does not belong on a regular basis, but I'd like to see a law that says phone support organizations can't make the claim of higher than normal call volumes unless they can back it up with actual call data that they post online. They would have to establish a baseline volume for time of day and day of week and only when they exceeded that volume by some agreed upon percentage could they make the claim. Nothing like a little enforced honesty Boy do I agree on this one. Our government makes lots of stupid laws and puts its nose where it does not belong on a regular basis, but I’d like to see a law that says phone support organizations can’t make the claim of higher than normal call volumes unless they can back it up with actual call data that they post online. They would have to establish a baseline volume for time of day and day of week and only when they exceeded that volume by some agreed upon percentage could they make the claim. Nothing like a little enforced honesty

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