UPS Saves the Day
I’m coaching the Simon Fraser University Ultimate Frisbee team this year. We’re leaving for the Stanford Invite tomorrow. Our brand new jerseys were scheduled to arrive at my place today. I’ve been paranoid about getting these in on time. In fact, I was watching the UPS tracking page all morning long.
I when I checked it around 11:30 I saw that they had attemped a delivery at 11:22.
For some reason, my door buzzer doesn’t work reliably and my phone didn’t go off. I had missd him by minutes. My apartment is on the ground floor, right next to the entrance way. He would have been no more than 15 feet away from me when he attempted the delivery.
I paniced for a minute, then hunted for the UPS phone number. After weeding through their IVR and getting a live person (wasn’t hard — I just pressed 0), I explained the situation. She opened a ticket and said I’d be called back within an hour.
I got my callback 15 minutes later. They managed to get the driver to come back and attempt another delivery. The jerseys were delivered at about 12:30. UPS saved the day. We’ll actually look like a team at the tournament.
